Yes, though we only give you a 6-hour period to do so. In short, please email us via [email protected] with the required info (your name, email, order number, and the changes you want to make).
After 6 hours, the purchase will be handled already, so modifying or canceling it will be impossible.
Yes, we do accept product replacement and return – but only if your item experiences major problems.
Please inform us of any current issues within 30 days after the order arrives at your address (such as defects, damage, poor printing, differences between the prototype and actual products, wrong size, wrong designs).
On another note, we will not receive requests for replacements or returns if you sign up with the wrong info (designs, sizes, shipping addresses, etc.). Worn and washed products are not counted as serious problems, either.
After the order is settled, you will receive your confirmation email that includes a string of tracking numbers. Enter these numbers on our website to check how the order is being proceeded. Once the product arrives at your address, the system will notify that clearly on the online webpage.
You can always email us if there’s any mismatch between the product’s online status and its actual condition. However, be confident that such issues are extremely rare.
We pay close attention to order processing to ensure nothing goes wrong. Hence, this period might last from 2 to 5 days. Every item is newly-produced and tailored to give you the best experience!
The exact number depends on your addresses, the number of products you purchase, and other relevant factors, such as weather and shipping regulations for every area. However, it’s safe to say that each order often takes about 5 to 9 days.
Remember that the shipping time is counted from the moment your packages are sent – not when you placed the order.
To check the status of your order, you should contact the local office of the shipping company and tell them your tracking number, which is included in the notification.
First, try waiting for another 30 days. Some products might take longer to proceed and receive shipping permissions in certain regions. Thus, it’s understandable if the product arrives a bit later than expected. And as we said above, weather conditions might also play a role.
However, after 30 days, we strongly suggest you contact us if there’s still no news about your packages. We will review the problem to give you free replacements or refunds if needed!
Again, be assured that such issues are not frequent with Creativity Faith. You can continue shopping at our website with confidence.